Landlords Insurance review by dave.ronalds
It is hard to tell if the insurance product is of good quality as yet as I have not yet had to make a claim. The reason that I am completing this survey is to tell you that the telephone service that I received was absolutely outstanding. The lady I spoke to in order to set up my policy was friendly, polite and helpful - the conversation felt personal in a way that most shops struggle to achieve these days. Outstanding. I mentioned this to my wife and it turns out she had the same experience with another lady (different accent) when she rang to get the quote. I had to ring again a few days later - same service. Brilliant telephone service - other companies would do well to copy you and make the call-center experience less painful. Thanks.
Boat Insurance review by thedearmans
I think I was e-mailed a 5% off voucher ; but I received it after I had chosen and paid for the insurance. It is possible I got a couple of quotes from you for different hull values , and the % was related to the other quote . Other than that , a good experience ! Alan D.
Landlords Insurance review by martingiles2008
The reason I'm marking down, is that I'm trying to get written (by email) clarification on a couple of points to do with my home insurance policy, and have had no response in a week (apart from automatically generated emails saying a response will be with me inside 24 hours). This looks very poor and is very frustrating. And it's why I wouldn't consider any other insurance policies with you, I'm afraid.
Boat Insurance review by timwilson231
Very helpfull staff who actually call you back when they say they will and have on record details of previous discussions so that you don't have to go all through it again. Happy to recommend the service to my fellow boat owners, and will be changing the isurance i have on my other boats through you when they come up for renewal.
Landlords Insurance review by glynjonestranslator
My property has only been insured with you for 2 weeks, so my experience is limited. But, I was delighted with the speediness of the service and with the ease with which the insurance could be set up over the internet and on the phone.